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  • What methods of payment do you accept?
    Payments accepted are cash, Venmo, PayPal (must be an instant payment, no e-checks), Square, CashApp, and Zelle. We will also accept personal checks from established clients. Payments need to be made the same day as your cleaning.
  • Do you charge an hourly rate?
    We are currently charging an hourly rate only. The rate is based on the type of cleaning and the services you would like us to provide. We will do a walkthrough and provide you with an hourly rate and an estimate of the time it will take to complete your cleaning.
  • How much do your cleaning services cost?
    Because each home is different and each family has different needs, there is no way to give an accurate price without seeing the home first. This is why we provide completely free in-home consultations with personalized estimates. For the consultation and walkthrough, we come to your home and take a look around while you tell me about the things you would like done, things that are important to you, your concerns, problem areas, or special requests. Then after we have made a cleaning service plan together, we can give you your personal customized price. We have a list of estimated prices based soley on square footage that you can take a look at on the Estimates page. The estimates are not quotes. They are just to give you an idea of prices for different size homes in average condition. Use our Contact form to schedule your free in-home consultation and walkthrough.
  • Do you provide the cleaning supplies or do I?
    We provide all cleaning supplies and equipment needed for the cleaning. We occasionally have requests that we use a specific cleaner or we use your vacuum cleaner for the cleaning. All cleaning products that are outside of the regular products that we bring with us need to be approved a few days before the cleaning. We want to have time to research the product to ensure we are familiar with its use, application, and any safety guidelines or important notices that the manufacturer has posted about the product. If you would like us to use your vacuum cleaner, we are happy to do so and we will take great care, but we will not be held liable for damage that occurs from regular wear and tear or through normal and appropriate use. For more info, click on the link and take a look at our policy regarding supplies and equipment. If you have special needs or concerns regarding cleaning products such as allergies or sensitivities to certain ingredients or scents, we ask that you let us know at lease one week in advance so we can plan accordingly. This ensures that you are safe and comfortable during and after your cleaning.
  • What do I need to do to prepare for my cleaning?
    Before the cleaners get to your house, its good to put away your personal items and clear the areas you want your cleaner to clean and sanitize. This way you will get the most out of your cleaning and make sure that nothing gets misplaced.
  • Do I need to be home during my cleaning?
    You are completely welcome to be home during your cleaning or to go do errands, get some coffee, whatever you would like. We can clean either way. Just make sure to let us know how we can access to your home (garage, door code, or key) if you are not going to be there when we arrive.
  • What if I need to reschedule or cancel my cleaning?
    For recurring cleanings, if you are sick or have another urgent issue where you need to cancel your appointment, please let us know as soon as possible! Otherwise we request that you contact us at least 72 hours before your cleaning if you need to cancel or reschedule your appointment. The more notice you can give the better. This gives us more flexibility in rescheduling your cleaning and more time to fill the spot you would like to cancel.
  • What can I do if I am unhappy with my cleaning?
    Let us know within 24 hours of your cleaning what you are dissatisfied with and we will come back and redo those areas of your home. We can not accommodate requests after 24 hours because dirt naturally starts to accumulate again after the cleaning having nothing to do with the cleaning itself. Above all we want you to feel great about the services that were provided so if something is not right, please let us know.
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