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  • What methods of payment do you accept?
    Payments accepted are cash, Venmo, PayPal (must be an instant payment, no e-checks), Square, CashApp, and Zelle. We will also accept personal checks from established clients. Payments need to be made the same day as your cleaning.
  • Do you charge an hourly rate?
    Whenever possible, we charge a flat rate for completion of the entire cleaning. With deep cleans, move-out cleans, or cleanings where there are a lot of add-on services or only add-on services, we may decide an hourly rate is more appropriate. Either way, we will still do a walkthrough and provide you with a flat rate or hourly rate and an estimate of the time it will take to complete your cleaning.
  • How much do your cleaning services cost?
    Because each home is different and each family has different needs, there is no way to give an accurate price without seeing the home first. This is why we provide completely free in-home consultations with personalized estimates or quotes. For the consultation and walkthrough, we come to your home and take a look around while you tell us about the things you would like done, things that are important to you, your concerns, problem areas, or special requests. Then after we have made a cleaning service plan with you, we can give you your personal customized price. We have a list of estimated prices based soley on square footage that you can take a look at on the Estimates page. The estimates are not quotes. They are just to give you an idea of prices for different size homes in average condition. Use our Contact form to schedule your free in-home consultation and walkthrough.
  • Do I need to be home during my cleaning?
    You are completely welcome to be home during your cleaning or to go do errands, get some coffee, whatever you would like. We can clean either way. Just make sure to let us know how we can access to your home (garage, door code, or key) if you are not going to be there when we arrive.
  • Do you provide the cleaning supplies or do I?
    We provide all cleaning supplies and equipment needed for the cleaning. We occasionally have requests that we use a specific cleaner or we use your vacuum cleaner for the cleaning. All cleaning products that are outside of the regular products that we bring with us need to be approved a few days before the cleaning. We want to have time to research the product to ensure we are familiar with its use, application, and any safety guidelines or important notices that the manufacturer has posted about the product. If you would like us to use your vacuum cleaner, we are happy to do so and we will take great care, but we will not be held liable for damage that occurs from regular wear and tear or through normal and appropriate use. For more info, click on the link and take a look at our policy regarding supplies and equipment. If you have special needs or concerns regarding cleaning products such as allergies or sensitivities to certain ingredients or scents, we ask that you let us know at lease one week in advance so we can plan accordingly. This ensures that you are safe and comfortable during and after your cleaning.
  • What do I need to do to prepare for my cleaning?
    Before the cleaners get to your house, its good to put away your personal items and clear the areas you want your cleaner to clean and sanitize. This way you will get the most out of your cleaning and make sure that nothing gets misplaced.
  • What if I need to reschedule or cancel my cleaning?
    For recurring cleanings, if you are sick or have another urgent issue where you need to cancel your appointment, please let us know as soon as possible! Otherwise we request that you contact us at least 72 hours before your cleaning if you need to cancel or reschedule your appointment. The more notice you can give the better. This gives us time to fill your spot.
  • What can I do if I am unhappy with my cleaning?
    Let us know within 24 hours of your cleaning what you are dissatisfied with and I will come back and redo those areas of your home. We can not accommodate requests after 24 hours because dirt naturally starts to accumulate again after cleaning having nothing to do with the cleaning itself. Above all we want you to feel great about the services that were provided so if something is not right, please let us know.
  • Is there anything that you do not clean or is not included in your service?
    There are somethings that require specialized equipment that we can not do at this time. There are somethings we can not do for health, safety and/or insurance reasons. There are somethings we do not do not clean because they are very fragile and we do not want to accidentally break or damage them. ​​ We do Not: -Clean hazardous waste, bodily fluids, vomit, blood, pet waste, mold, asbestos etc. -Move large or heavy furniture to clean underneath or behind -Move or rearrange large or heavy furniture for home organization -Move large appliances (ex. refrigerator, washer/dryer) -Clean any part of the exterior of the home (ex. exterior windows or walkways) -Clean mini blinds (they break easily) -Clean shower curtains -Treat, shampoo, or remove stains from carpets -Restore or treat damaged wood flooring -Wash TV screens or other electronics screens -Clean inside the fireplace, chimney or remove ash/wood from fireplace -Remove or haul trash, furniture or appliances off property -We absolutely will not clean if there are pests, or evidence of pests, inside the home Very Important Notice About Pests in the Home: If you know that you have pests in the home, you need to completely remove the infestation prior to calling us for service. If we discover roaches, bed bugs, mice, rats, or other pests that pose a danger to ourselves or other clients, (or evidence of those pests inside the home) the service will immediately be stopped and we will leave. You will still be responsible for the entire cost of the cleaning. You will then need to contact a professional pest control specialist to permanently remove the pests from the home.
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